Contact Support


North America and Latin America
 +1 (800) 617-0917 or +1 (650) 227-0220 , Option 5

Hours of Operation
Monday through Friday, 6AM to 6PM PST

U.S. Holiday Schedule
Technical Support offices are closed on official LiteScape holidays

How to Report a Case
Send an email to with the following information:

Please provide the following details when reporting a case:

  • Provide the name and version of the product
  • Environment where the problem is occurring (Development, Production, or Test).
  • List the steps taken when error occurred
  • Expected Results
  • Actual Results
  • Document the error message
  • Indicate if the problem can be reproduced.
  • Provide the appropriate screen shots and log files.

Please note that all the logs may not be required for any given situation. This is a comprehensive list of all log files.

After submitting a case, you will receive confirmation of receipt via email and will be assigned a unique case number. A support representative will personally respond to your case according to your service level agreement with LiteScape.

Global Escalation Process
LiteScape is committed to delivering high-quality products and support to our enterprise customers and partners. In the event that you need to escalate a case, our senior technical staff is ready and available to help you quickly bring your issue to closure.