Communications tools for healthcare on Cisco
LiteScape adds call handling, staff phone access, and broadcast tools to the Cisco Unified Communications environment your hospital or health system already runs.
Patients answer calls from numbers they recognize
Cisco Unified CM applies outbound caller ID through fixed rules, so everyone matching a pattern shows the same number. SmartRoute sets the caller ID on every outbound call by user, department, or location.
Billing, scheduling, and outreach teams can each present their own number. Calls from a hospital or clinic can show that facility’s number, and callbacks reach the right team.
In use at a large healthcare organization for over a decade. SmartRoute supports Cisco Unified CM 15 and Webex Calling Hybrid.
What LiteScape does for healthcare teams
- Call routing and caller ID
- SmartRoute routes calls by presence, calendar, location, and number pattern, so the right person is reached. It also controls the caller ID shown on outbound calls.
- Personalized phone access
- Secure Profile Management gives staff personalized access to directories, applications, and data on IP phones, with sign-in by barcode, RFID, magnetic card, or biometrics.
- Broadcast and collaboration
- OnCast and SmartRoute support locating doctors, scheduling routine announcements, and delivering multimedia training to staff.
More healthcare applications
- Converged CRM to build patient loyalty and keep inventory information.
- Staff self-service, including clock in and clock out.
- Patient reminders, notifications, appointment information, and directories.
- Room management with a floor plan that shows when a room is ready, being cleaned, or needs maintenance.
Tell us how your teams use the phones today
We’ll show you where LiteScape fits in your Cisco environment, from outbound calling to staff access.
Sales: sales@litescape.com | +1 (800) 617-0917
