CallTrack Pro

Associate Client-Matter and Project Codes to Phone Calls

LiteScape CallTrack PRO allows legal and professional services firms to automatically associate client–matter and project codes to inbound and outbound phone calls. Users can easily assign calls to appropriate codes by utilizing simple menus from their phones–and with client/matter code learn features–CallTrack PRO automatically associates codes to regularly dialed or received calls so you don´t have to.

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Automatically Assign Client–Matter & Project Codes
Precisely track, capture, and assign client calls for improved billing accuracy.

CallTrack PRO Learns Client–Matter and Project Codes for You
Automatically associate learned numbers to client–matter codes.

Integrate Seamlessly with Third–Party Accounting Applications.
Integrate with accounting applications (Equitrac, @comm, ISI) and CRM applications (Elite) to ensure accurate billing and streamline business processes.

Simplified Reporting
Eliminate costly and inaccurate call logbook reconciliation. Emailing user, department reports to Admin or users on scheduled basis.

Time Tracking
Track and Bill time spent on the phone for a client. Integrate with Time and Billing applications.

 

Training videos:
CallTrackPro Entering Client Matter
CallTrackPro Alpha Numeric Search
CallTrackPro Learned Client Matter