London-based Allen & Overy deploys collaborative IP telephony software to increase efficiency and reduce global communications costs
Allen & Overy has offices spanning the globe, in twenty-one different countries, creating significant communications challenges. The firm sought a flexible IP platform that would add value to their communications in terms of real-time voice, video and application integration to drive the firm’s productivity and client service. CallTrack PRO offers a solution that ensures accurate billing in real-time by compiling comprehensive call usage reports and integrating with existing flat rate billing packages and third-party cost recovery systems. In addition, Allen & Overy is working with LiteScape to explore the potential of the newly available OnCast Presence.
OnCast Presence simplifies collaboration processes by supplying individuals with detailed visibility into colleagues’ availability status regardless of physical location within an enterprise. This presence technology further streamlines the data accessibility available in OnCast Directory by offering not only device-based presence, but also user-based presence in publishing an individual’s current “present and available” status. Individuals can view profile and availability information for co-workers in real time regarding their presence (on or off the phone) and state (such as “in a meeting,” “do not disturb,” or “available”). With LiteScape solutions, mobile workers can simply take their presence and availability status with them as they move around within their organization, making it easier for colleagues and administrators to know the availability of any colleague at any given time. This presence management extends across IP clusters to encourage efficient communication and enhance extension mobility worldwide.
“We chose LiteScape after comprehensively evaluating several other options because LiteScape provides a feature rich platform that ties into our existing business solutions and offers the potential to build upon that foundation with additional applications down the road,” said Gareth Ash, global infrastructure program manager of Allen & Overy. “Given our global presence and the mobile nature of our workforce, we see LiteScape’s solutions as the next step in more effectively bridging communications between PCs, phones and wireless devices, helping us save time, capture revenue and better serve our clients.”
OnCast Presence also plays a critical role in integrating the functionality of Cisco CallManager with Microsoft-Live Communication Server (MS-LCS), which currently lack easy interoperability. Serving as a communication gateway between CallManager and MS-LCS, it enables media and call proxy between MS-LCS and the Cisco IP-PBX switch and allows IP phones to display status indicators that mix data coming from the IP phones and MS-LCS. OnCast Presence also enables MS-Office Communicator to reflect non-SIP based Cisco phones’ status indicators, as well as real-time SIP presence proxy integration between MS-LCS and both IP phones and Web consoles.
“Allen & Overy’s selection of LiteScape marks our first significant expansion outside North America with our converged applications, and demonstrates the value and readiness of our enterprise VoIP solutions for large, multinational businesses,” said Manoj Fernando, co-founder and vice president of business development for LiteScape. “As professional service firms like Allen & Overy continue to embrace and deploy IP infrastructure, they are recognizing the ability to maximize the value of that technology through real world applications that can improve day to day business and communications functions. We’re seeing a lot of activity and interest in Europe and Asia Pacific and expect to make strong progress in both markets in 2006.”
OnCast Presence, OnCast Directory and CallTrack PRO are components of LiteScape’s suite of software applications that are built on a powerful and scalable Multi-modal Application Platform™ (MAP). This platform enables the secure, real-time management of interactive sessions comprised of voice, data, and image streams that can be simultaneously delivered to various IP phones and devices. Once the MAP foundation is in place, enterprises are able to expand on top of this base as their requirements grow over time to maximize the potential of IP infrastructure deployments. * * *
About Allen & Overy LLP
Allen & Overy is an international legal practice comprising Allen & Overy LLP and its affiliated undertakings. With approximately 4,800 staff, including some 430 partners, working in 25 major centres worldwide we are able to provide effective, co-ordinated and decisive legal advice across three continents. Our clients include some of the world’s leading businesses, financial institutions, governments and private individuals. Our aim is to understand your business objectives and to be considered a critical arm of your organisation; your success is a measure of our success.
LiteScape Technologies, Inc. markets enterprise software that enhances the value of IP Telephony by integrating business applications with VoIP and wireless devices. By communications-enabling telephones with interactive voice, text and image capabilities, LiteScape solutions improve business processes, employee productivity and the customer experience. The company’s products provide VoIP solutions for collaboration, converged CRM and secure identity management. LiteScape markets its products globally through value-added resellers and strategic partners including Cisco, Polycom and Microsoft. Headquartered in San Diego, Calif., LiteScape is privately held and funded by top tier investors.
For additional information, please visit www.litescape.com or email firstname.lastname@example.org