LiteScape Technologies, Inc. (www.litescape.com), today announced that Texas law firm Munsch Hardt Kopf & Harr has purchased and deployed LiteScape’s unified communications applications for the legal vertical market to automate their call tracking and billing processes to clients. The LiteScape CallTrack PRO application has been deployed in multiple locations to all employees at the firm’s offices in Texas. Munch Hardt is also a beta customer for LiteScape’s OnCast Client, a stand-alone PC client and desktop application that enables unified communication capabilities from Microsoft Outlook, Lotus Notes, Salesforce.com or any web-based
Munsch Hardt Kopf & Harr, P.C. (www.munsch.com) is an innovative commercial law firm dedicated to providing businesses with sophisticated legal services and practical business solutions. With offices in Dallas, Houston and Austin, Munsch Hardt serves clients in many legal areas including Reorganization and Corporate Finance, Corporate & Securities, Litigation, Real Estate, Appellate Law, White Collar Crime, Intellectual Property, Intellectual Property Litigation, Energy, Oil & Gas and Tax. Founded in 1985, the firm distinguishes itself from the old guard by being more energetic, agile and responsive, and focused on the practice areas that really matter to a new generation of business leaders.
When Munsch upgraded their legacy PBX system to a VoIP system they wanted to fix the frustrating problem of billable calls that required manual reconciliation and resulted in lost revenue. The legacy system allowed for the entry of client/matter codes for long distance calls, but once the code was entered, there was no way to fix an incorrect digit unless the long distance number was redialed. Additionally the legacy system accepted any client/matter number entered, without validation. CallTrack PRO imports client/matter codes from our accounting software and verifies the user entered the correct code, said Chuck Balash, Director of Information Systems at Munsch Hardt. We no longer have to go back to users to get the right client/matter code when it was entered incorrectly. This not only saves time for our administrative staff but also billable attorney time.
We understand the needs of law firms and work to deliver the technology that will help make their practice successful, explains LiteScape’s Rod Hamlin, executive vice president of sales and marketing. In addition to being an award-winning product in the legal vertical, LiteScape for Legal is the most widely deployed VoIP call management system by law firms in the United States.
Balash adds, One of the advantages of CallTrack that really got our attention was the self learning of the phone number and associated client/matter code. We were able to dramatically reduce errors and make the process very simple with only one button to push to accept the pre-learned codes.
Along with CallTrack PRO, LiteScape’s legal solution includes OnCast, which gives professional firms the ability to search and dial across multiple sites and view Presence availability before making a call. The OnCast Client feature simplifies collaboration with a one-click feature to initiate or join a conference call. OnCast can also be used to broadcast to individuals or groups for multi-media training to increase productivity or to send emergency alerts to create a safer work environment.
As Munch Hardt wanted to offer users a desktop click-to-dial capability with their IP phones, they are testing the LiteScape OnCast Client feature. The product creates a phone directory from the Firm’s Global Address Book, along with the users’ personal contacts. In addition to click-to-dial from this directory, Munsch Hardt is testing OnCast’s ability to dial from within Microsoft Outlook and within web pages. Balash indicates, “LiteScape has been very responsive and eager to customize the OnCast system to our needs. We look forward to the day when any 10-digit number can be clicked to dial because this will save time and money.”
In additional to its solution for legal and professional services firms, LiteScape offers a full line of solutions for the retail, government, financial, healthcare, and education verticals, which are delivered quickly with proven ROI. These solutions enable secure, real-time collaboration comprised of voice, data, and image streams that can be coordinated and simultaneously delivered to various IP devices.
LiteScape Technologies, Inc. markets enterprise software that enhances the value of IP Telephony by integrating business applications with VoIP and wireless devices. By communications-enabling telephones with interactive voice, text and image capabilities, LiteScape solutions improve business processes, employee productivity and the customer experience. The company’s products provide VoIP solutions for collaboration, converged CRM and secure identity management. LiteScape markets its products globally through value-added resellers and strategic partners including Cisco, Polycom and Microsoft. Headquartered in San Diego, Calif., LiteScape is privately held and funded by top tier investors.
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