Retail corporations are faced with
many business challenges. Consumers are demanding higher
levels of customer service, the employee turnover rates are
consistently high, and the corporate office continues to
set higher revenue growth and profitability objectives.
Utilizing OnCast and LS ServicePoint, LiteScape's retail
solution allows for product browsing, product lookup by
SKU, inventory check in nearby stores, time card functionality,
broadcasts to customers and employees, and the ability
to contact a live agent to place orders or answer questions
with reference images on the IP phone. Better customer
service means greater customer loyalty.
Through its Associate self-service features, the LiteScape
retail solution enables employees to perform everyday administrative
tasks, such as clocking in and out. They can access important
company data including schedules, bulletins, vacations,
meetings, calendars and more. Corporate administrators
can use OnCast for live paging, broadcast a meeting change
or send a PowerPoint presentation for collaboration and
training.
View a flash demo on the benefits and capabilities of
LS ServicePoint.
with
Cisco phones
with Avaya phones
View a flash demo on the benefits and capabilities of
OnCast.
with
Cisco phones
with Avaya phones
Corporate Services
Employee scheduling
Time cards
Corporate directory
Facilities help desk
Inventory and order management
Product promotion
Consumer Services
Item locator
Club card specials
Weekly sale items
Price checks or inventory
Find locations with the item in stock
Customer surveys and feedback
Employee Services
Secure login
Time cards
Work schedules
Department and employee bulletins
Benefits
Vacation requests
Training
Broadcast Services
Individual and group paging
Employee and customer bulletins
Product promotion
Inventory alerts
Emergency broadcasts
Voice, text and image bulletin boards
Group lists
LiteScape's retail solution provides the necessary technology
to meet corporate objectives while delivering value to
the most important assets—employees and customers.
So boost customer loyalty and employee satisfaction and
turn the power of the converged IP network into a robust
sales tool—with ServicePoint for Retail.
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