LS ServicePoint for Legal (CallTrack
and CallTrack PRO) embeds client codes into CDR records and
works
with existing databases and billing software to provide precise,
real-time information delivery without the need for time-consuming,
labor intensive and costly reconciliation later.
The most popular VoIP application in the legal industry
combines LiteScape and IP phones to help law firms, and
other professional services firms, capture revenue, save
time and improve productivity. We understand the challenges
and have developed a solution that has significant return
on investment.
The inability to track phone calls back to clients can
be a significant source of revenue loss and frustration.
LiteScape's mission-critical solution allows for calls
to be tracked against verified client/matter codes to increase
productivity and billing accuracy. LiteScape allows employees
to easily research and enter client/matter codes on their
phone whether in or out of the office. LiteScape solutions
easily integrate with third-party software including back-office,
CRM, cost recovery and accounting applications. It also
provides convenient Web-based administration and detailed
call reporting.
View a flash demo on the benefits and capabilities of
LS ServicePoint for Legal.
with
Cisco phones
with
Avaya phones
Forced and Validated Account Codes
In protecting your firm against potential lost revenues, forced client
code (optional) features are available. This feature requires a user
to enter a code before making a call. The caller is prompted to enter
a client code through a pop-up screen or voice prompt after the telephone
number has been entered. Calls will not connect without an account
or matter code.
Features and Functionality
Integrated Screen Response, ISR (screen prompt)
Integrated Voice Response, IVR (voice prompt)
Pre-dial (account code + phone number in one string)
Client/matter code search
Self-learning–phone calls and associated client/project codes
Third Party Integration
Cost recovery systems - Equitrac, ISI, @ Comm
Accounting solutions
CRM databases and applications
Complete Monitoring and Call Logging
Port monitoring
Call logs
Real-time call logging
Troubleshooting
Email notification
Redundancy and Scalability
Scalable to the largest server cluster
Publisher/subscriber model
No interruption in service
Database redundancy and fail-over (via clustering)
Use of multiple MAP platforms provides for backup CTI ports and scalability
LiteScape is ideally suited for the professional services
environment. Each time a call is made or received it is
tracked against a Client/Matter/Project code. The application
increases the accuracy of billing and eliminates the need
for lengthy exception files. The IP Phone now becomes an
integral part of your business process saving you time
and protecting you against lost revenue.
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Industry
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