LiteScape understands the challenges
of the financial industry and how important it is to deliver
superior customer care and enhanced self-service options
for its clients and customers. LiteScape has developed a
solution that not only delivers this but provides a competitive
advantage through differentiation.
Through its Associate self-service features, the LiteScape
financial services solution enables employees to perform
everyday administrative tasks, such as clocking in and
out and accessing important information including schedules,
bulletins, vacations, meetings, calendars and more.
Financial administrators use OnCast for live paging, broadcast
a meeting change or send a PowerPoint presentation for
collaboration and training. LiteScape solutions cost effectively
extend business applications and services to mobile employees
and devices.
Visit Cisco to see a video on the Branch of the
Future:
http://www.cisco.com/images/industry_solutions/fin_ptsol_ip_telephony.swf
View a flash demo on the benefits and capabilities of
LS ServicePoint.
with
Cisco phones
with
Avaya phones
View a flash demo on the benefits and capabilities of
OnCast.
with
Cisco phones
with Avaya phones
Corporate Services
Employee scheduling
Time cards
Corporate directory
Facilities help desk
Inventory and order management
Product promotion
Customer Services
Check statements and accounts
Check brokerage accounts
View images of checks
Point of purchases made with card reader
Refill prepaid cards
Talk with an agent with ID information already verified
Customer surveys and feedback
Employee Services
Secure login
Time cards
Work schedules
Department and employee bulletins
Benefits
Vacation requests
Training
Broadcast Services
Individual and group paging
Employee and customer bulletins
Product promotion
Inventory alerts
Emergency broadcasts
Voice, text and image bulletin boards
Group lists
For financial institutions such as banks, the need and
demand for increased speed, efficiency and higher levels
of customer service creates a greater need to maximize
resource allocation. Low TCO and Rapid ROI, extends the
value of the customer's IP telephony investment through
increased employee productivity, reduced or eliminated
manual processes and paperwork and increased customer loyalty
through efficient collaboration.
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Industry
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