Authentication and tracking of
all calls tied to client or matter or project codes to eliminate
manual reconciliation of call reports. Tracking every single
billable minute for every client is vitally important to
your profitability and success. LiteScape's CallTrack
PRO for Legal and Professional Services makes this process
easier, faster, and more efficient. This powerful application
utilizes Cisco's CallManager and IP Telephony, to help capture
revenue, save time, and improve productivity as well as client
satisfaction.
- Increase revenues – precisely track, capture,
and assign every client call event for improved billing
accuracy
- Automate manual processes – eliminate costly and
inaccurate call logbook reconciliation
- Save time – Improved
phone bill reconciliation through client/matter code “learn” features
- Enhance
business practices – Comprehensive, accurate, customizable
call reports and reliable audit trails
- Cost-savings – Enable
staff to place secure offsite accessible low cost IP Telephony-based
long distance and
international calls that are accurately captured and matched
with the right client project
- Easy-to-use – Web-based
administration of calling permissions, staff authorizations,
and call activity reporting
- Simplify billing – use
flat rate billing to integrate with third party client
billing systems such as Equitrac™.
- Scalable deployment – With
LiteScape's innovative and robust Multi-modal Application
Platform(MAP)™, applications
can be quickly and easily developed and put into service
With CallTrack PRO, your client/matter coding rules are
embedded inside the system. Attorneys can easily select the
appropriate code for each phone call they make by using simple
menus and drop downs right from their IP phones. A special “learn” feature
links phone numbers to client/matter codes, so attorneys
can make even more efficient use of their time—and
accurately allocate their time to the right client projects.
View a Flash demo of CallTrack PRO benefits and capabilities.
with Cisco phones
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